# Matillion: Critical incident: Service Disruption (All Regions) - Projects Not Accessible

**Summary:** Matillion reported a critical disruption that made projects inaccessible across all regions, affecting Designer and Pipeline Execution in AU, EU and US regions. It started at 2026-08-17 17:53 UTC and lasted 55 min, resolving at 2026-08-17 18:48 UTC; a fix was implemented, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-17 17:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jtnm61l66qg3](https://stspg.io/jtnm61l66qg3)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/lcnprn8trlpg@40b1ea1730f7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Disruption (All Regions) - Projects Not Accessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-17 17:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-17 18:48 UTC
```

**6. Added: Affected components**

```diff
+ AU Region - Designer, AU Region - Pipeline Execution, Designer, EU Region - Designer, EU Region - Pipeline Execution, Pipeline Execution, US Region - Designer, US Region - Pipeline Execution
```

**7. Added: Update** (investigating) · 2026-08-17 17:53 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-08-17 18:45 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-08-17 18:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-17 17:53 UTC | Critical incident: Service Disruption (All Regions) - Projects Not Accessible (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6232dbaa122c56 · Markdown: https://rewindex.com/change/i6232dbaa122c56.md · JSON: https://rewindex.com/api/v1/changes/i6232dbaa122c56 · Generated 2026-10-18T01:30:05.840Z