# Red Hat (incl. Quay.io): Major incident: sso.redhat.com Offline Token Issue

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-12 13:12 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/zf6rk0mc5r6w](https://stspg.io/zf6rk0mc5r6w)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)
- Versions: before (none: first archived) → after incident\_version:753/zxx6ktwrcjnq@75a1fdae2728
- Change 1 of 1 for this incident

Incident page (full timeline): [sso.redhat.com Offline Token Issue](https://rewindex.com/company/red-hat/incidents/zxx6ktwrcjnq.md)
## What changed

**1. Added: Title**

```diff
+ sso.redhat.com Offline Token Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-12 13:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-12 16:11 UTC
```

**6. Added: Affected components**

```diff
+ access.redhat.com - SSO Authentication, access.redhat.com - Subscription Management API, cloud.redhat.com - SSO Authentication, console.redhat.com - OpenShift Cluster Manager, OpenShift Cluster Manager, SSO Authentication, Subscription Management API
```

**7. Added: Update** (investigating) · 2026-08-12 13:12 UTC

```diff
+ We are aware of an issue with Offline Tokens on sso.redhat.com that may impact ROSA, OCM, Ansible Automation Hub, and RHSM API.
```

**8. Added: Update** (resolved) · 2026-08-12 16:11 UTC

```diff
+ The incident has been mitigated . Our the team will continue working on the root cause analysis (RCA).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-12 13:12 UTC | Major incident: sso.redhat.com Offline Token Issue (this change) | major |

All Red Hat (incl. Quay.io) changes: [timeline](https://rewindex.com/company/red-hat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i61f66e5cfea05b · Markdown: https://rewindex.com/change/i61f66e5cfea05b.md · JSON: https://rewindex.com/api/v1/changes/i61f66e5cfea05b · Generated 2026-10-19T23:33:55.723Z