# Lightstep (ServiceNow Cloud Observability): Critical incident: Webapp is down

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2023-06-01 19:12 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/ywpkfpbkbrt1](https://stspg.io/ywpkfpbkbrt1)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/sljzhlxzrlkd@226268333b51
- Change 1 of 1 for this incident

Incident page (full timeline): [Webapp is down](https://rewindex.com/company/lightstep/incidents/sljzhlxzrlkd.md)
## What changed

**1. Added: Title**

```diff
+ Webapp is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-01 19:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-01 23:35 UTC
```

**6. Added: Affected components**

```diff
+ Observability - API, Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, US - Change Intelligence, US - Dashboards, US - Explorer, US - Notebooks, US - Observability - API, US - Service Directory
```

**7. Added: Update** (investigating) · 2023-06-01 19:12 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2023-06-01 19:48 UTC

```diff
+ We have mitigated the issue; the public API is still unavailable for some customers
```

**9. Added: Update** (investigating) · 2023-06-01 20:30 UTC

```diff
+ The public API continues to be unavailable for some customers.  We have identified the underlying issue and are continuing to work on a fix.
```

**10. Added: Update** (identified) · 2023-06-01 20:31 UTC

```diff
+ The public API continues to be unavailable for some customers.  We have identified the underlying issue and are continuing to work on a fix.
```

**11. Added: Update** (monitoring) · 2023-06-01 21:17 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2023-06-01 23:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-01 19:12 UTC | Critical incident: Webapp is down (this change) | critical |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i61ee7e977e1b7a · Markdown: https://rewindex.com/change/i61ee7e977e1b7a.md · JSON: https://rewindex.com/api/v1/changes/i61ee7e977e1b7a · Generated 2026-10-20T00:01:03.489Z