# Doppler: Major incident: Dashboard intermittently returning bad gateway errors

**Summary:** Doppler’s Dashboard (dashboard.doppler.com) intermittently returned bad gateway errors in a major-impact incident starting 2021-11-19 23:48 UTC, resolved at 2021-11-20 00:58 UTC (1 h 9 min). API and CLI usage were unaffected. Doppler suspected connectivity between Cloudflare and its hosting provider and reported identifying and resolving the issue before monitoring the fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-11-19 23:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9jzdtlpzzbh5](https://stspg.io/9jzdtlpzzbh5)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/7ff5mtz7b2sd@768182d89b9d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard intermittently returning bad gateway errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-11-19 23:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-11-20 00:58 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (investigating) · 2021-11-19 23:48 UTC

```diff
+ We're currently seeing intermittent errors on dashboard.doppler.com. We believe this is a connectivity issue between Cloudflare and our hosting provider and are investigating. API and CLI usage are not affected.
```

**8. Added: Update** (monitoring) · 2021-11-20 00:38 UTC

```diff
+ We believe we've identified and resolved the issue. We're currently monitoring the fix to confirm.
```

**9. Added: Update** (resolved) · 2021-11-20 00:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-11-19 23:48 UTC | Major incident: Dashboard intermittently returning bad gateway errors (this change) | degradation |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i61e2bbe5d9a6d9 · Markdown: https://rewindex.com/change/i61e2bbe5d9a6d9.md · JSON: https://rewindex.com/api/v1/changes/i61e2bbe5d9a6d9 · Generated 2026-10-18T02:55:24.557Z