# DigitalOcean: Major incident: GradientAI: Agent Platform Playground Interaction Errors

**Summary:** DigitalOcean reported a major GradientAI Agent Platform Playground outage: all agent interactions could return “Something went wrong,” while API endpoints remained unaffected. The incident started at 2026-05-12 10:50 UTC and was resolved at 2026-05-12 11:37 UTC, lasting 47 min. A fix was applied and normal service restored; the cause was not disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-12 10:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ll1m0fw2m4g9](https://stspg.io/ll1m0fw2m4g9)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)
- Versions: before (none: first archived) → after incident\_version:83/bnq93nhgvtm6@4e8b469a5d8d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ GradientAI: Agent Platform Playground Interaction Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-12 10:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-12 11:37 UTC
```

**6. Added: Affected components**

```diff
+ Agent Runtime, Gradient AI
```

**7. Added: Update** (investigating) · 2026-05-12 10:24 UTC

```diff
+ We are currently investigating an issue affecting the GradientAI Agent Platform Playground. Users may see a “Something went wrong” error for all agent interactions in the Playground. Agent functionality through API endpoints remains unaffected. We are actively working to identify the cause and will provide an update as soon as more information is available.
```

**8. Added: Update** (identified) · 2026-05-12 10:50 UTC

```diff
+ We have identified the cause of the issue affecting the GradientAI Agent Platform Playground. Our engineering team is implementing a fix, and we will provide another update as soon as it is available.
```

**9. Added: Update** (identified) · 2026-05-12 11:14 UTC

```diff
+ A fix has been applied for the issue affecting the GradientAI Agent Platform Playground, and we are observing recovery in service behavior.
```

**10. Added: Update** (monitoring) · 2026-05-12 11:36 UTC

```diff
+ We have applied a fix for the issue affecting the GradientAI Agent Platform Playground and are monitoring the service to ensure continued stability. At this time, we are no longer observing new reports related to this issue.
```

**11. Added: Update** (resolved) · 2026-05-12 11:37 UTC

```diff
+ The remediation for the issue affecting the GradientAI Agent Platform Playground has been fully implemented, and the service is operating normally. We are no longer observing customer impact related to this issue, and the incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-12 10:50 UTC | Major incident: GradientAI: Agent Platform Playground Interaction Errors (this change) | outage |

All DigitalOcean changes: [timeline](https://rewindex.com/company/digitalocean/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i61bb7cb157849f · Markdown: https://rewindex.com/change/i61bb7cb157849f.md · JSON: https://rewindex.com/api/v1/changes/i61bb7cb157849f · Generated 2026-10-18T01:30:09.320Z