# Rippling: Critical incident: Access denied

**Summary:** Rippling reported a critical incident in which some users saw "Access denied" when accessing Rippling. It started and was resolved at 2026-07-16 09:00 UTC, with a computed duration of 0 min; Rippling said the issue was fully mitigated and service was fully operational again. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-16 09:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9yh7kzz6pgc9](https://stspg.io/9yh7kzz6pgc9)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/rymwh3th0w6j@c58021cece8e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Access denied
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 09:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 09:00 UTC
```

**6. Added: Update** (resolved) · 2026-07-16 09:00 UTC

```diff
+ Rippling displayed "Access denied" to some users accessing Rippling. The issue has been fully mitigated and Rippling is fully operational again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 09:00 UTC | Critical incident: Access denied (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i61a5e9238e2b21 · Markdown: https://rewindex.com/change/i61a5e9238e2b21.md · JSON: https://rewindex.com/api/v1/changes/i61a5e9238e2b21 · Generated 2026-10-18T00:39:26.162Z