# QuickBooks Online: Major incident: Unable to use multiple features in QuickBooksOnline

**Summary:** QuickBooks Online reported a major outage affecting company settings, product/service tables, tax calculations and transaction saving across APAC, Canada, EMEA, LATAM and United States. It started at 2026-02-24 03:35 UTC and was resolved at 2026-02-24 08:36 UTC, lasting 5 h 1 min; a fix was implemented and all systems returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-24 03:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f90l6tvpjgrs](https://stspg.io/f90l6tvpjgrs)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/g57nh08ydlwh@c5b5969821dd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to use multiple features in QuickBooksOnline
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-24 03:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-24 08:36 UTC
```

**6. Added: Affected components**

```diff
+ APAC, Canada, EMEA, LATAM, QuickBooks Online - APAC, QuickBooks Online - Canada, QuickBooks Online - EMEA, QuickBooks Online - LATAM, QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2026-02-24 03:35 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2026-02-24 05:32 UTC

```diff
+ Investigating Issues with Transaction Processing and Settings Update: We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following: Company Settings: Pages may fail to load or appear blank. Product/Service Tables: Data may not display correctly within transactions. Tax Calculations: Automatic tax calculations are currently unavailable. Saving Transactions: Users are currently unable to save new or existing transactions. Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.
```

**9. Added: Update** (investigating) · 2026-02-24 06:04 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-02-24 07:24 UTC

```diff
+ A fix has been implemented and we're monitoring the results.
```

**11. Added: Update** (resolved) · 2026-02-24 08:36 UTC

```diff
+ We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally. If you are still experiencing any issues, please try the following: Refresh your browser page. Sign out and sign back into your account. Thank you for your patience while we worked to get things back on track.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-24 03:35 UTC | Major incident: Unable to use multiple features in QuickBooksOnline (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i617891c0b27044 · Markdown: https://rewindex.com/change/i617891c0b27044.md · JSON: https://rewindex.com/api/v1/changes/i617891c0b27044 · Generated 2026-10-18T02:31:46.691Z