# Sprout Social: Major incident: New Media Attachments Producing Errors

**Summary:** New media attachments on posts were failing in the Sprout Social Web Application, with vendor-rated major impact. The incident started at 2025-06-24 13:36 UTC and was resolved at 2025-06-24 14:03 UTC; the reported duration was 26 min. No cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-24 13:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/84bjxxhcfzqd](https://stspg.io/84bjxxhcfzqd)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/pt8sv62f0sds@b620e90901ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ New Media Attachments Producing Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-24 13:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-24 14:03 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-06-24 13:36 UTC

```diff
+ New media attachments on posts are currently failing.  We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2025-06-24 14:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-24 13:36 UTC | Major incident: New Media Attachments Producing Errors (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i615e5200c99f3d · Markdown: https://rewindex.com/change/i615e5200c99f3d.md · JSON: https://rewindex.com/api/v1/changes/i615e5200c99f3d · Generated 2026-10-18T00:54:11.448Z