# Rippling: Major incident: Rippling app outage

**Summary:** Rippling reported a major app and SSO outage from 2026-05-28 16:16 UTC to 2026-05-28 19:52 UTC, lasting 3 h 35 min. Database load caused the issues; Rippling scaled down contributing async jobs before re-enabling them. Supergroup membership latency delayed some access changes; Rippling reported all access and functionality restored and group memberships refreshed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-28 16:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1b6gw99n4knv](https://stspg.io/1b6gw99n4knv)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/3350x0svmbrm@4f3f1c06afb8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-28 16:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-28 19:52 UTC
```

**6. Added: Affected components**

```diff
+ Identity & App Management - Single Sign-on (SSO), Rippling App, Single Sign-on (SSO)
```

**7. Added: Update** (investigating) · 2026-05-28 16:16 UTC

```diff
+ We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
```

**8. Added: Update** (investigating) · 2026-05-28 16:46 UTC

```diff
+ We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.
```

**9. Added: Update** (investigating) · 2026-05-28 16:48 UTC

```diff
+ We are monitoring database health and site access while continuing to investigate the root causes.
```

**10. Added: Update** (investigating) · 2026-05-28 17:04 UTC

```diff
+ We are starting to re-enable the async jobs that have been throttled while monitoring the database load.
```

**11. Added: Update** (resolved) · 2026-05-28 19:52 UTC

```diff
+ All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-28 16:16 UTC | Major incident: Rippling app outage (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6102e355cc627b · Markdown: https://rewindex.com/change/i6102e355cc627b.md · JSON: https://rewindex.com/api/v1/changes/i6102e355cc627b · Generated 2026-10-18T02:28:08.228Z