# Prisma: Major incident: Accelerate degraded performance

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-28 16:55 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/v9ffnfc0t1gd](https://stspg.io/v9ffnfc0t1gd)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/vwf9q9xyj735@65034b36e265
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate degraded performance](https://rewindex.com/company/prisma/incidents/vwf9q9xyj735.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate degraded performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 16:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-28 19:24 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2025-10-28 16:55 UTC

```diff
+ Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.
```

**8. Added: Update** (investigating) · 2025-10-28 17:44 UTC

```diff
+ We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.
```

**9. Added: Update** (identified) · 2025-10-28 18:44 UTC

```diff
+ We're continuing to monitor the situation.
```

**10. Added: Update** (monitoring) · 2025-10-28 18:56 UTC

```diff
+ Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result. We're continuing to monitor the situation.
```

**11. Added: Update** (resolved) · 2025-10-28 19:24 UTC

```diff
+ We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 16:55 UTC | Major incident: Accelerate degraded performance (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5fe85b84399d2b · Markdown: https://rewindex.com/change/i5fe85b84399d2b.md · JSON: https://rewindex.com/api/v1/changes/i5fe85b84399d2b · Generated 2026-10-19T23:13:31.094Z