# Iterable: Major incident: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.

**Summary:** Iterable reported a major US-region outage of app.iterable.com affecting web and API access with elevated 502, 503, and 504 errors; EU users were unaffected. It started at 2026-02-24 18:18 UTC and was resolved at 2026-02-24 18:30 UTC (computed duration: 11 min), after a fix was implemented and traffic fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-24 18:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v03pvvpm11h6](https://stspg.io/v03pvvpm11h6)
- [Company: Iterable](https://rewindex.com/company/iterable.md)
- Versions: before (none: first archived) → after incident\_version:247/jn3st2lmv60f@50f777a6b0f3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-24 18:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-24 18:30 UTC
```

**6. Added: Affected components**

```diff
+ Global Web Application
```

**7. Added: Update** (investigating) · 2026-02-24 18:18 UTC

```diff
+ We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.
```

**8. Added: Update** (monitoring) · 2026-02-24 18:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-02-24 18:30 UTC

```diff
+ Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-24 18:18 UTC | Major incident: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users. (this change) | outage |

All Iterable changes: [timeline](https://rewindex.com/company/iterable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5f9119457574c2 · Markdown: https://rewindex.com/change/i5f9119457574c2.md · JSON: https://rewindex.com/api/v1/changes/i5f9119457574c2 · Generated 2026-10-18T02:29:37.555Z