# New Relic: Major incident: UI Irregularities

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-18 09:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/20klpy0yn5ww](https://stspg.io/20klpy0yn5ww)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/9t94s2mds10d@398b5060654b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UI Irregularities
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-18 09:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-18 09:47 UTC
```

**6. Added: Affected components**

```diff
+ UI : US - Alerts : US, UI : US - APM : US, UI : US - Auto-Telemetry with Pixie : US, UI : US - AWS Lambda Integration : US, UI : US - Browser : US, UI : US - Dashboards : US, UI : US - Incident Intelligence : US, UI : US - Infrastructure Integrations : US, UI : US - Infrastructure : US, UI : US - Logs : US, UI : US - Lookout : US, UI : US - Mobile : US, UI : US - Open Instrumentation : US, UI : US - Proactive Detection : US, UI : US - Serverless : US, UI : US - Synthetics : US
```

**7. Added: Update** (investigating) · 2024-12-18 09:18 UTC

```diff
+ We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
```

**8. Added: Update** (investigating) · 2024-12-18 09:24 UTC

```diff
+ We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
```

**9. Added: Update** (investigating) · 2024-12-18 09:34 UTC

```diff
+ Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.
```

**10. Added: Update** (resolved) · 2024-12-18 09:47 UTC

```diff
+ Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-18 09:18 UTC | Major incident: UI Irregularities (this change) | outage |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5f8abb9cd4fb58 · Markdown: https://rewindex.com/change/i5f8abb9cd4fb58.md · JSON: https://rewindex.com/api/v1/changes/i5f8abb9cd4fb58 · Generated 2026-10-18T00:38:38.776Z