# Brex: Critical incident: Slow loading of activity logs and audit trail

**Summary:** Brex reported a critical Dashboard incident causing slow loads or timeouts for activity on expenses, bills, users, cards and account audit trails; other product areas were unaffected. It started at 2026-06-04 21:23 UTC and lasted 38 min, resolving at 2026-06-04 22:01 UTC. Brex reported a fix in place at 2026-06-04 21:37 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-04 21:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zz67sfm1vgy9](https://stspg.io/zz67sfm1vgy9)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/cvwcgp5cyfqf@cdc6bc3b98aa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slow loading of activity logs and audit trail
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-04 21:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-04 22:01 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard
```

**7. Added: Update** (investigating) · 2026-06-04 21:23 UTC

```diff
+ Users may experience slow load times or timeouts when viewing activity on expenses, bills, users, cards in addition to their account audit trail. Other parts of the product remain unaffected. We'll share an update as soon as we have more information.
```

**8. Added: Update** (monitoring) · 2026-06-04 21:37 UTC

```diff
+ We have identified the issue and have a fix in place.
```

**9. Added: Update** (resolved) · 2026-06-04 22:01 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-04 21:23 UTC | Critical incident: Slow loading of activity logs and audit trail (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5f29dd4e08a483 · Markdown: https://rewindex.com/change/i5f29dd4e08a483.md · JSON: https://rewindex.com/api/v1/changes/i5f29dd4e08a483 · Generated 2026-10-18T01:53:12.944Z