# RudderStack: Major incident: Public API got affected partially post upgrade

**Summary:** RudderStack reported a major incident involving partial Public API disruption after an upgrade and a web application outage; ingestion and delivery remained normal. It started at 2024-02-21 05:12 UTC and was resolved at 2024-02-21 06:23 UTC, lasting 1 h 10 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-21 05:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l13mcq80n6w5](https://stspg.io/l13mcq80n6w5)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/dcsb8tjwg46c@7df6590a00b4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Public API got affected partially post upgrade
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-21 05:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-21 06:23 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2024-02-21 05:12 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2024-02-21 05:59 UTC

```diff
+ We are still working on this. Currently, the web application is down. This doesn't affect ingestion and continues to be normal.
```

**9. Added: Update** (investigating) · 2024-02-21 06:00 UTC

```diff
+ We are still working on this. Currently web application is down. This doesn't affect ingestion or delivery and continue to be normal
```

**10. Added: Update** (resolved) · 2024-02-21 06:23 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-21 05:12 UTC | Major incident: Public API got affected partially post upgrade (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5e39e02bf5c6ae · Markdown: https://rewindex.com/change/i5e39e02bf5c6ae.md · JSON: https://rewindex.com/api/v1/changes/i5e39e02bf5c6ae · Generated 2026-10-18T02:54:56.571Z