# Discord: Major incident: Voice endpoint selection issues

**Summary:** Discord reported a major voice endpoint selection outage starting 2026-09-02 23:26 UTC; calls could fail to start or get an endpoint. Discord identified an issue with its endpoint selection service and applied a mitigation, resolving the incident at 2026-09-02 23:42 UTC after 16 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 23:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ys9tgzwhjxtk](https://stspg.io/ys9tgzwhjxtk)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/h3xfmqrqhqw3@9fca70bce3ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Voice endpoint selection issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 23:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 23:42 UTC
```

**6. Added: Update** (investigating) · 2026-09-02 23:26 UTC

```diff
+ We are investigating problems with voice endpoint selection. Your calls may fail to start or may fail to get an endpoint.
```

**7. Added: Update** (identified) · 2026-09-02 23:35 UTC

```diff
+ We've identified an issue with our endpoint selection service and are applying a mitigation now. We are seeing recovery to endpoint selection now.
```

**8. Added: Update** (resolved) · 2026-09-02 23:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 23:26 UTC | Major incident: Voice endpoint selection issues (this change) | outage |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5db471abbf8bc6 · Markdown: https://rewindex.com/change/i5db471abbf8bc6.md · JSON: https://rewindex.com/api/v1/changes/i5db471abbf8bc6 · Generated 2026-10-18T01:30:03.274Z