# Rippling: Critical incident: Rippling app is down

**Summary:** Rippling reported a critical outage preventing access to its web and mobile apps, starting 2026-07-27 16:11 UTC and resolved at 2026-07-27 18:37 UTC (2 h 26 min). Rippling rolled back its latest deployment; access was restored at 16:32 UTC, and performance metrics were back to normal by 17:08 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 16:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6tlg8qtxcq2t](https://stspg.io/6tlg8qtxcq2t)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/80bkxxc5f8yz@a572b98c5fe2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 16:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 18:37 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-07-27 16:11 UTC

```diff
+ We are investigating issues where users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
```

**8. Added: Update** (investigating) · 2026-07-27 16:23 UTC

```diff
+ We are in the middle of rolling back the latest deployment. Performance remains degraded while the rollback is in motion. Next update within 10 minutes.
```

**9. Added: Update** (investigating) · 2026-07-27 16:32 UTC

```diff
+ Access to the Rippling app is restored. We are monitoring site health and performance.
```

**10. Added: Update** (investigating) · 2026-07-27 17:08 UTC

```diff
+ The incident is mitigated, as app performance metrics are back to normal levels.
```

**11. Added: Update** (resolved) · 2026-07-27 18:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 16:11 UTC | Critical incident: Rippling app is down (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5d6b3ffd4cddfa · Markdown: https://rewindex.com/change/i5d6b3ffd4cddfa.md · JSON: https://rewindex.com/api/v1/changes/i5d6b3ffd4cddfa · Generated 2026-10-18T00:38:10.880Z