# Drata: Major incident: Public API in US region degraded

**Summary:** Drata’s major US Public API degradation caused request failures and potentially incorrect framework/control readiness data from 2026-08-26 13:32 UTC to 2026-08-28 23:58 UTC (2 days 10 h). No data was lost; EU and APAC were initially unaffected. Drata deployed fixes and reported normal operation at resolution, with no customer action required. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-26 13:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/27p7vgjld6gk](https://stspg.io/27p7vgjld6gk)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/26js0xdpcyk7@f4a2ce215515
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Public API in US region degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-26 13:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-28 23:58 UTC
```

**6. Added: Affected components**

```diff
+ APAC - API APAC, APAC - Public API APAC, EU - API EU, EU - Public API EU, Public API US, US - API US, US - Public API US
```

**7. Added: Update** (investigating) · 2026-08-26 13:32 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-08-26 13:39 UTC

```diff
+ We're seeing an increase in Public API request failures in the US region. Requests may succeed when retried. We're actively investigating and will provide updates when they become available.
```

**9. Added: Update** (investigating) · 2026-08-26 14:35 UTC

```diff
+ We're investigating failures affecting the Public API in the US region. Framework and control readiness may not calculate correctly during this time. Public API endpoints retrieving framework data may fail or present incorrect data currently. No data has been lost — readiness data is intact and will display accurately once resolved. EU and APAC are unaffected currently.
```

**10. Added: Update** (investigating) · 2026-08-27 16:20 UTC

```diff
+ A fix for the issue framework readiness data was not loading correctly for some accounts. team has already deployed an initial fix to production and is deploying a second update today to fully resolve the issue. We are actively deploying the fix to all regions.
```

**11. Added: Update** (monitoring) · 2026-08-28 17:18 UTC

```diff
+ We have deployed fixes that significantly reduced errors related to framework readiness processing. A final fix for one remaining affected route is being deployed. We will monitor through the weekend and expect to provide further update ASAP.
```

**12. Added: Update** (resolved) · 2026-08-28 23:58 UTC

```diff
+ The issue has been resolved and all systems are operating normally. We will continue monitoring throughout the weekend to ensure stability. No further action is required from customers at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-26 13:32 UTC | Major incident: Public API in US region degraded (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5d07eba1396c56 · Markdown: https://rewindex.com/change/i5d07eba1396c56.md · JSON: https://rewindex.com/api/v1/changes/i5d07eba1396c56 · Generated 2026-10-18T03:29:09.358Z