# Secureframe: Major incident: UK Agents failing to report

**Summary:** Secureframe’s UK Agents failed to report in a major incident affecting Secureframe Agent from 2024-04-10 18:48 UTC to 2024-04-10 20:05 UTC, lasting 1 h 17 min. A fix was implemented and monitored before the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-10 18:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9jbt70bqyhp9](https://stspg.io/9jbt70bqyhp9)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/vdbkqsbf3xbk@c1ec980b9ee4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UK Agents failing to report
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-10 18:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-10 20:05 UTC
```

**6. Added: Affected components**

```diff
+ Secureframe Agent
```

**7. Added: Update** (identified) · 2024-04-10 18:48 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2024-04-10 20:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-04-10 20:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-10 18:48 UTC | Major incident: UK Agents failing to report (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5cca2ddafc9614 · Markdown: https://rewindex.com/change/i5cca2ddafc9614.md · JSON: https://rewindex.com/api/v1/changes/i5cca2ddafc9614 · Generated 2026-10-18T02:29:22.040Z