# Cloudinary: Major incident: Management of API credentials is currently experiencing issues

**Summary:** Cloudinary reported a major incident affecting displaying/creating API secrets in the Management Console from 16:23 UTC (logged 2026-03-24 16:51 UTC); API credential usage remained functional. A fix was deployed at 18:18 UTC, and resolution was confirmed at 2026-03-24 19:35 UTC; the recorded duration was 2 h 43 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-24 16:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0tydbwrnp4f8](https://stspg.io/0tydbwrnp4f8)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/670hzyz3gvnp@642ab0a17c02
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Management of API credentials is currently experiencing issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-24 16:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-24 19:35 UTC
```

**6. Added: Affected components**

```diff
+ Management Console
```

**7. Added: Update** (investigating) · 2026-03-24 16:51 UTC

```diff
+ We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.
```

**8. Added: Update** (monitoring) · 2026-03-24 18:18 UTC

```diff
+ We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.
```

**9. Added: Update** (resolved) · 2026-03-24 19:35 UTC

```diff
+ We confirm that the update rolled out today has fixed the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-24 16:51 UTC | Major incident: Management of API credentials is currently experiencing issues (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5c8f22a6d77ac5 · Markdown: https://rewindex.com/change/i5c8f22a6d77ac5.md · JSON: https://rewindex.com/api/v1/changes/i5c8f22a6d77ac5 · Generated 2026-10-17T23:52:09.439Z