# Canva: Major incident: Some users might experience errors when trying to access designs

**Summary:** Canva reported a major incident affecting some users accessing designs, with a “Trying to reconnect” error warning that continued editing could result in lost work. It started at 2026-05-07 03:29 UTC and was resolved at 2026-05-07 04:37 UTC, lasting 1 h 8 min; Canva identified the issue but did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-07 03:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3tk0vdjwvv0q](https://stspg.io/3tk0vdjwvv0q)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/r6ptdnxkt266@486206c0572e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users might experience errors when trying to access designs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-07 03:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-07 04:37 UTC
```

**6. Added: Update** (investigating) · 2026-05-07 03:29 UTC

```diff
+ Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.
```

**7. Added: Update** (identified) · 2026-05-07 03:54 UTC

```diff
+ Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
```

**8. Added: Update** (resolved) · 2026-05-07 04:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-07 03:29 UTC | Major incident: Some users might experience errors when trying to access designs (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5c741c41cc3cd7 · Markdown: https://rewindex.com/change/i5c741c41cc3cd7.md · JSON: https://rewindex.com/api/v1/changes/i5c741c41cc3cd7 · Generated 2026-10-18T02:54:55.474Z