# Snowflake: Critical incident: INC20000032

**Summary:** Snowflake reported a critical outage affecting access to multiple core services in Azure - East US (Virginia) - Applications. It started and resolved at 2026-06-11 00:30 UTC, with a recorded duration of 0 min; Snowflake reverted a misconfigured change and confirmed service restoration. A completed postmortem links to an RCA on Snowflake Community. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-11 00:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/01zk8ysjw5s0](https://stspg.io/01zk8ysjw5s0)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)
- Versions: before (none: first archived) → after incident\_version:164/980k6ghp4qwb@3e97f75780be
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ INC20000032
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-06-11 00:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-11 00:30 UTC
```

**6. Added: Affected components**

```diff
+ Applications, Azure - East US (Virginia) - Applications
```

**7. Added: Update** (resolved) · 2026-06-11 00:30 UTC

```diff
+ Current status: We identified and reverted a misconfigured change, and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple core Snowflake services and features. For example, affected users may have been unable to access Snowsight, Snowflake Openflow, Snowpark Container Services, or Cortex AI services (such as Cortex LLM functions, Agents, Analyst, and Search). Workaround: There were no available workarounds for this issue. Incident start time: 23:23 UTC June 10, 2026 Incident end time: 23:58 UTC June 10, 2026 Preliminary root cause: A misconfiguration during a system maintenance operation caused connectivity failures in the affected region. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
```

**8. Added: Update** (postmortem) · 2026-06-18 03:59 UTC

```diff
+ Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000032](https://community.snowflake.com/s/article/INC20000032)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-11 00:30 UTC | Critical incident: INC20000032 (this change) | outage |

All Snowflake changes: [timeline](https://rewindex.com/company/snowflake/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5c4ced6b7cf4b7 · Markdown: https://rewindex.com/change/i5c4ced6b7cf4b7.md · JSON: https://rewindex.com/api/v1/changes/i5c4ced6b7cf4b7 · Generated 2026-10-18T01:54:07.525Z