# Brex: Critical incident: Users are experiencing errors when viewing spend limit requests

**Summary:** Brex reported a critical Spend Management incident affecting access to new spend limit and spend limit increase requests on the dashboard’s Tasks page. It started at 2026-07-17 14:51 UTC and was resolved at 2026-07-17 15:32 UTC, lasting 40 min. Brex said it identified the root cause and resolved the issue but provided no details. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-17 14:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m897l7ztyfsh](https://stspg.io/m897l7ztyfsh)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/rk277cn49kkd@769deb325570
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users are experiencing errors when viewing spend limit requests
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-17 14:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-17 15:32 UTC
```

**6. Added: Affected components**

```diff
+ Spend Management
```

**7. Added: Update** (investigating) · 2026-07-17 14:51 UTC

```diff
+ We're investigating reports of errors when trying to view new spend limit or spend limit increase requests in the Tasks page of the Brex dashboard.
```

**8. Added: Update** (resolved) · 2026-07-17 15:32 UTC

```diff
+ We have identified the root cause and resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-17 14:51 UTC | Critical incident: Users are experiencing errors when viewing spend limit requests (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5bc4e5e0f81663 · Markdown: https://rewindex.com/change/i5bc4e5e0f81663.md · JSON: https://rewindex.com/api/v1/changes/i5bc4e5e0f81663 · Generated 2026-10-18T01:50:39.975Z