# Travis CI: Major incident: Degraded GitHub integration

**Summary:** Travis CI reported major degradation of its GitHub integration starting 2020-04-21 16:11 UTC, affecting builds, notifications, user sync, and related services due to GitHub's ongoing issues. Service returned to normal at 2020-04-21 16:52 UTC; the recorded duration was 40 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2020-04-21 16:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/mshscg7sdtmm](http://stspg.io/mshscg7sdtmm)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/bj882gcyxh9v@233e06cabe89
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded GitHub integration
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-21 16:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-21 16:52 UTC
```

**6. Added: Affected components**

```diff
+ Background Processing - Notifications, Background Processing - User Sync, Builds Processing - Linux and Windows Builds, Builds Processing - Mac Builds, GitHub, GitHub API Requests, GitHub Issues, PRs, Dashboard, Projects, Linux and Windows Builds, Notifications, Third Party Services - GitHub, User Sync
```

**7. Added: Update** (identified) · 2020-04-21 16:11 UTC

```diff
+ Our services are degraded due to GitHub's ongoing issues.
```

**8. Added: Update** (resolved) · 2020-04-21 16:52 UTC

```diff
+ The service are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-21 16:11 UTC | Major incident: Degraded GitHub integration (this change) | degradation |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5b1cd4f0531d86 · Markdown: https://rewindex.com/change/i5b1cd4f0531d86.md · JSON: https://rewindex.com/api/v1/changes/i5b1cd4f0531d86 · Generated 2026-10-18T03:33:47.684Z