# Mailjet: Major incident: Delays in emails processing and general app.mailjet.com login issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-30 10:21 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/625p6jlt20h7](https://stspg.io/625p6jlt20h7)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/fntld4k6fdd3@906f180368d4
- Change 1 of 1 for this incident

Incident page (full timeline): [Delays in emails processing and general app.mailjet.com login issues](https://rewindex.com/company/mailjet/incidents/fntld4k6fdd3.md)
## What changed

**1. Added: Title**

```diff
+ Delays in emails processing and general app.mailjet.com login issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-30 10:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-30 18:05 UTC
```

**6. Added: Affected components**

```diff
+ Mailjet App, Outgoing SMTP, REST API, SEND API, Statistics Display, Website (Mailjet.com)
```

**7. Added: Update** (investigating) · 2025-09-30 10:21 UTC

```diff
+ We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
```

**8. Added: Update** (investigating) · 2025-09-30 10:36 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2025-09-30 11:12 UTC

```diff
+ We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.
```

**10. Added: Update** (identified) · 2025-09-30 14:54 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (identified) · 2025-09-30 16:09 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**12. Added: Update** (monitoring) · 2025-09-30 17:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**13. Added: Update** (resolved) · 2025-09-30 18:05 UTC

```diff
+ The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-30 10:21 UTC | Major incident: Delays in emails processing and general app.mailjet.com login issues (this change) | major |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5b1901ae9e9102 · Markdown: https://rewindex.com/change/i5b1901ae9e9102.md · JSON: https://rewindex.com/api/v1/changes/i5b1901ae9e9102 · Generated 2026-10-20T00:01:11.694Z