# Pendo: Major incident: Pendo Feedback: Partial Front End Outage

**Summary:** Pendo Feedback experienced a partial front-end outage affecting Feedback - Feedback UI and Feedback UI, rated major by Pendo. It started at 2025-02-03 15:10 UTC and was resolved at 2025-02-03 15:30 UTC, lasting 20 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-03 15:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3ynb1vyykr00](https://stspg.io/3ynb1vyykr00)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/rk2crch4b4pv@595c37895380
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pendo Feedback: Partial Front End Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-03 15:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-03 15:30 UTC
```

**6. Added: Affected components**

```diff
+ Feedback - Feedback UI, Feedback UI
```

**7. Added: Update** (investigating) · 2025-02-03 15:10 UTC

```diff
+ We are currently investigating issues with the front end of Pendo Feedback.
```

**8. Added: Update** (resolved) · 2025-02-03 15:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-03 15:10 UTC | Major incident: Pendo Feedback: Partial Front End Outage (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5af4b6f4499508 · Markdown: https://rewindex.com/change/i5af4b6f4499508.md · JSON: https://rewindex.com/api/v1/changes/i5af4b6f4499508 · Generated 2026-10-18T02:31:36.568Z