# Canva: Major incident: Some users may have issues accessing designs on Canva

**Summary:** Some Canva users had issues accessing designs, affecting Editing designs and Viewing designs. Canva rated the incident major; it started at 2026-06-09 03:41 UTC and was resolved at 2026-06-09 04:19 UTC, lasting 38 min. Engineers identified the issue and worked to implement a fix, but no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-09 03:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cx16tzv745bc](https://stspg.io/cx16tzv745bc)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/1nwtr6wly4t0@c5a9465608f1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues accessing designs on Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-09 03:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-09 04:19 UTC
```

**6. Added: Affected components**

```diff
+ Editing designs, Viewing designs
```

**7. Added: Update** (investigating) · 2026-06-09 03:41 UTC

```diff
+ Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
```

**8. Added: Update** (identified) · 2026-06-09 03:45 UTC

```diff
+ The issue has been identified and our engineers are working to implement a fix.
```

**9. Added: Update** (resolved) · 2026-06-09 04:19 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-09 03:41 UTC | Major incident: Some users may have issues accessing designs on Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5a76fbf4163198 · Markdown: https://rewindex.com/change/i5a76fbf4163198.md · JSON: https://rewindex.com/api/v1/changes/i5a76fbf4163198 · Generated 2026-10-18T02:55:17.111Z