# Pendo: Critical incident: Degradation of Account and Visitor Reports

> Critical incident: Degradation of Account and Visitor Reports. Detected 2026-11-04 by Rewindex: what changed on Pendo’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i5a38e42becbf8f
Last updated: 2026-11-04T14:53:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-04 14:50 UTC · Detected: 2026-11-04 14:53 UTC
- [Source: https://status.pendo.io/incidents/3bv52h9g13x2](https://status.pendo.io/incidents/3bv52h9g13x2)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/3bv52h9g13x2@8f9f7baeede1
- Change 1 of 3 for this incident

Incident page (full timeline): [Degradation of Account and Visitor Reports](https://rewindex.com/company/pendo/incidents/3bv52h9g13x2.md)
## What changed

**1. Added: Title**

```diff
+ Degradation of Account and Visitor Reports
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-04 14:50 UTC
```

**5. Added: Affected components**

```diff
+ AU environment - app.au.pendo.io, EU environment - app.eu.pendo.io, JPN environment - app.jpn.pendo.io,  - Pendo UI, US1 environment - us1.app.pendo.io, US environment - app.pendo.io
```

**6. Added: Update** (investigating) · 2026-11-04 14:50 UTC

```diff
+ We are investigating a disruption affecting Account and Visitor reports. Customers may experience reports that fail to load, and the Events table on the Account and Visitor Overview pages may also be affected. Our team is actively investigating to determine the scope and cause. We will provide an update as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-04 14:50 UTC | Critical incident: Degradation of Account and Visitor Reports (this change) | critical |
| 2026-11-04 15:03 UTC | [Incident updated: Degradation of Account and Visitor Reports](https://rewindex.com/change/r4dcb999ff69742.md) |  |
| 2026-11-04 16:03 UTC | [Incident updated: Degradation of Account and Visitor Reports](https://rewindex.com/change/r681aa179a0ab1e.md) |  |

Next: [change](https://rewindex.com/change/r4dcb999ff69742.md) · All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Degradation of Account and Visitor Reports on Pendo’s status page, changed 2026-11-04 14:50 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i5a38e42becbf8f
- Citation: Pendo, “Critical incident: Degradation of Account and Visitor Reports” (2026-11-04 14:50 UTC). Archived by Rewindex: https://rewindex.com/change/i5a38e42becbf8f (CC BY 4.0).
- Markdown link: `[Pendo: Critical incident: Degradation of Account and Visitor Reports (2026-11-04)](https://rewindex.com/change/i5a38e42becbf8f)`


---
Canonical: https://rewindex.com/change/i5a38e42becbf8f · Markdown: https://rewindex.com/change/i5a38e42becbf8f.md · JSON: https://rewindex.com/api/v1/changes/i5a38e42becbf8f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:31:50.437Z