# Bandwidth: Major incident: Voice Authentication Incident - Pindrop

> Major incident: Voice Authentication Incident - Pindrop. Detected 2026-11-03 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i58e48ebf4895ac
Last updated: 2026-11-03T23:03:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-03 22:59 UTC · Detected: 2026-11-03 23:03 UTC
- [Source: https://status.bandwidth.com/incidents/sz863v4hjn60](https://status.bandwidth.com/incidents/sz863v4hjn60)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/sz863v4hjn60@06e5dc6037ff
- Change 1 of 3 for this incident

Incident page (full timeline): [Voice Authentication Incident - Pindrop](https://rewindex.com/company/bandwidth/incidents/sz863v4hjn60.md)
## What changed

**1. Added: Title**

```diff
+ Voice Authentication Incident - Pindrop
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-03 22:59 UTC
```

**5. Added: Affected components**

```diff
+ Inbound Calling - SIP
```

**6. Added: Update** (investigating) · 2026-11-03 22:59 UTC

```diff
+ Bandwidth teams have identified an incident impacting our inbound Voice Authentication services. Teams are working to restore expected voice authentication behaviors.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 22:59 UTC | Major incident: Voice Authentication Incident - Pindrop (this change) | outage |
| 2026-11-04 03:03 UTC | [Incident updated: Voice Authentication Incident - Pindrop](https://rewindex.com/change/r413dc0da1bf8ce.md) | Normal progress |
| 2026-11-04 04:13 UTC | [Incident updated: Voice Authentication Incident - Pindrop](https://rewindex.com/change/reaa33c23230ac4.md) | Normal progress |

Next: [change](https://rewindex.com/change/r413dc0da1bf8ce.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Voice Authentication Incident - Pindrop on Bandwidth’s status page, changed 2026-11-03 22:59 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i58e48ebf4895ac
- Citation: Bandwidth, “Major incident: Voice Authentication Incident - Pindrop” (2026-11-03 22:59 UTC). Archived by Rewindex: https://rewindex.com/change/i58e48ebf4895ac (CC BY 4.0).
- Markdown link: `[Bandwidth: Major incident: Voice Authentication Incident - Pindrop (2026-11-03)](https://rewindex.com/change/i58e48ebf4895ac)`


---
Canonical: https://rewindex.com/change/i58e48ebf4895ac · Markdown: https://rewindex.com/change/i58e48ebf4895ac.md · JSON: https://rewindex.com/api/v1/changes/i58e48ebf4895ac · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:35:59.157Z