# Keeper: Major incident: Vault API errors

**Summary:** Keeper reported a major incident involving Vault API errors affecting Keeper Admin Console and Keeper Web Vault in the EU and US. It started at 2024-04-15 10:05 UTC and was resolved at 2024-04-15 10:12 UTC, lasting 7 min; Keeper said it was working with AWS to address the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-15 10:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9q7wjg177b8w](https://stspg.io/9q7wjg177b8w)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/s743fvt1wzbj@22e17107c729
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Vault API errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-15 10:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-15 10:12 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (EU), Keeper Admin Console (US), Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (EU), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2024-04-15 10:05 UTC

```diff
+ The Keeper DevOps team is aware of vault API errors and we're currently working with AWS to address the issue. The team will have resolution shortly.
```

**8. Added: Update** (resolved) · 2024-04-15 10:12 UTC

```diff
+ The issue has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-15 10:05 UTC | Major incident: Vault API errors (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i57bbae41982ee8 · Markdown: https://rewindex.com/change/i57bbae41982ee8.md · JSON: https://rewindex.com/api/v1/changes/i57bbae41982ee8 · Generated 2026-10-18T01:29:47.525Z