# Cohere: Major incident: Dashboard Login Service Disruption

**Summary:** Cohere reported a major Dashboard login outage: a continuous refresh loop prevented authentication. The incident ran from 2026-07-23 22:56 UTC to 2026-07-23 23:46 UTC (50 min); Cohere implemented a fix and confirmed resolution. API access, model inference, and all other Cohere services were unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-23 22:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.cohere.com/incidents/01KY8K3GWWJTSJTRC17GHEH08Z](https://status.cohere.com/incidents/01KY8K3GWWJTSJTRC17GHEH08Z)
- [Company: Cohere](https://rewindex.com/company/cohere.md)
- Versions: before (none: first archived) → after incident\_version:8/01KY8K3GWWJTSJTRC17GHEH08Z@b82c99825f39
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard Login Service Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-23 22:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 23:46 UTC
```

**6. Added: Update** (investigating) · 2026-07-23 22:56 UTC

```diff
+ 🔎 We are currently investigating an issue affecting the Cohere Dashboard (dashboard.cohere.com "dashboard.cohere.com": http://dashboard.cohere.com). Users may experience a continuous refresh loop on the login page, preventing successful authentication.
```

**7. Added: Update** (identified) · 2026-07-23 23:27 UTC

```diff
+ 🛠️ Update: We have identified the cause of login issues affecting the Cohere Dashboard, preventing successful logins. A fix is being implemented now and we expect Dashboard login to be restored shortly. Note: API access, model inference, and all other Cohere services are unaffected and operating normally.
```

**8. Added: Update** (monitoring) · 2026-07-23 23:36 UTC

```diff
+ 👀 The issue affecting Dashboard login has been resolved ✅. We're monitoring to confirm stability. All Cohere services are operating normally.
```

**9. Added: Update** (resolved) · 2026-07-23 23:46 UTC

```diff
+ 🎉 The issue affecting Dashboard login has been resolved. All Cohere services are operating normally. Thank you for your patience while we worked through this.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 22:56 UTC | Major incident: Dashboard Login Service Disruption (this change) | outage |

All Cohere changes: [timeline](https://rewindex.com/company/cohere/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i57b0b2f77de03f · Markdown: https://rewindex.com/change/i57b0b2f77de03f.md · JSON: https://rewindex.com/api/v1/changes/i57b0b2f77de03f · Generated 2026-10-18T03:55:49.634Z