# Lightstep (ServiceNow Cloud Observability): Major incident: Telemetry ingest severely degraded (spans, logs, metrics)

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-05-13 17:20 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/qf7bgp3y4fzt](https://stspg.io/qf7bgp3y4fzt)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/1cy30zx0r076@44102d388820
- Change 1 of 1 for this incident

Incident page (full timeline): [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/1cy30zx0r076.md)
## What changed

**1. Added: Title**

```diff
+ Telemetry ingest severely degraded (spans, logs, metrics)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-13 17:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-13 18:05 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Data Ingestion - Logs, Observability - Data Ingestion - Metrics, Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, US - Logs, US - Metrics, US - Trace Assembly, US - Trace Statistics
```

**7. Added: Update** (investigating) · 2024-05-13 17:20 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-05-13 17:45 UTC

```diff
+ A fix has been put in place and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2024-05-13 17:45 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2024-05-13 18:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-13 17:20 UTC | Major incident: Telemetry ingest severely degraded (spans, logs, metrics) (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i573984e69903e1 · Markdown: https://rewindex.com/change/i573984e69903e1.md · JSON: https://rewindex.com/api/v1/changes/i573984e69903e1 · Generated 2026-10-20T00:00:58.243Z