# ngrok: Major incident: OAuth, OIDC, and SAML modules for Edges degraded

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-02-07 19:43 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/ztsgfxldtncg](https://stspg.io/ztsgfxldtncg)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/05m0p3tr3smt@5a08fb4ba6aa
- Change 1 of 1 for this incident

Incident page (full timeline): [OAuth, OIDC, and SAML modules for Edges degraded](https://rewindex.com/company/ngrok/incidents/05m0p3tr3smt.md)
## What changed

**1. Added: Title**

```diff
+ OAuth, OIDC, and SAML modules for Edges degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-07 19:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-07 20:09 UTC
```

**6. Added: Affected components**

```diff
+ Endpoint Connectivity - Region - AP, Endpoint Connectivity - Region - AU, Endpoint Connectivity - Region - EU, Endpoint Connectivity - Region - IN, Endpoint Connectivity - Region - JP, Endpoint Connectivity - Region - SA, Endpoint Connectivity - Region - US, Endpoint Connectivity - Region - us-cal-1, Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1
```

**7. Added: Update** (identified) · 2024-02-07 19:43 UTC

```diff
+ We have identified an issue with the following Edge modules that may be impacting customers' ability to access content served by the Edge: OAuth, OIDC, and SAML. We are rolling out a fix and monitoring. This issue started approximately ten minutes ago.
```

**8. Added: Update** (monitoring) · 2024-02-07 19:59 UTC

```diff
+ Fixes are rolled out. The team will continue monitoring to confirm a full recovery.
```

**9. Added: Update** (monitoring) · 2024-02-07 20:04 UTC

```diff
+ Customers using SAML modules may in rare cases need to clear cookies if you are seeing ʹBAD REQUESTʹ errors on login.
```

**10. Added: Update** (resolved) · 2024-02-07 20:09 UTC

```diff
+ The system should be recovered for all users.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-07 19:43 UTC | Major incident: OAuth, OIDC, and SAML modules for Edges degraded (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5698f16040afd0 · Markdown: https://rewindex.com/change/i5698f16040afd0.md · JSON: https://rewindex.com/api/v1/changes/i5698f16040afd0 · Generated 2026-10-20T00:48:48.289Z