# Matillion: Major incident: S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures

**Summary:** Matillion reported a major outage involving S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures, affecting Pipeline Execution in AU, EU and US regions. It started at 2026-07-24 08:02 UTC and was resolved at 2026-07-24 15:13 UTC, lasting 7 h 10 min; Matillion reported identifying the issue and implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-24 08:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8m280r9lbhhh](https://stspg.io/8m280r9lbhhh)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/cpxqqm0yqbdh@3b728561b56e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-24 08:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-24 15:13 UTC
```

**6. Added: Affected components**

```diff
+ AU Region - Pipeline Execution, EU Region - Pipeline Execution, Pipeline Execution, US Region - Pipeline Execution
```

**7. Added: Update** (investigating) · 2026-07-24 08:02 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-07-24 08:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-07-24 09:15 UTC

```diff
+ The issue has been identified and a fix is being implemented
```

**10. Added: Update** (resolved) · 2026-07-24 15:13 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-24 08:02 UTC | Major incident: S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i564871a317c997 · Markdown: https://rewindex.com/change/i564871a317c997.md · JSON: https://rewindex.com/api/v1/changes/i564871a317c997 · Generated 2026-10-18T02:31:42.058Z