# E2B: Major incident: Volumes content inaccessible outside of sandbox

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-05 00:08 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://status.e2b.dev/incidents/01KZ7M052PN6S8T03H15KJB1DQ](https://status.e2b.dev/incidents/01KZ7M052PN6S8T03H15KJB1DQ)
- [Company: E2B](https://rewindex.com/company/e2b.md)
- Versions: before (none: first archived) → after incident\_version:677/01KZ7M052PN6S8T03H15KJB1DQ@0e103130bd75
- Change 1 of 1 for this incident

Incident page (full timeline): [Volumes content inaccessible outside of sandbox](https://rewindex.com/company/e2b/incidents/01KZ7M052PN6S8T03H15KJB1DQ.md)
## What changed

**1. Added: Title**

```diff
+ Volumes content inaccessible outside of sandbox
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-05 00:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-05 00:17 UTC
```

**6. Added: Update** (identified) · 2026-08-05 00:08 UTC

```diff
+ We are currently investigating an issue affecting volume content access outside of sandboxes. Customers using our volume feature to read and write files directly (without going through a sandbox) may experience authorization errors. Our team identified a domain configuration mismatch that was introduced in a recent deployment and is working on a fix. We expect to have this resolved shortly. We apologize for any disruption this may cause. If you're experiencing issues accessing your volumes, please reach out to our support team and we'll be happy to assist.
```

**7. Added: Update** (resolved) · 2026-08-05 00:17 UTC

```diff
+ The issue affecting volume content access outside of sandboxes has been resolved. A domain configuration mismatch was causing authorization errors when customers attempted to read or write files directly through our volume API without using a sandbox. We apologize for the disruption this caused. If you continue to experience any issues accessing your volumes, please contact our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-05 00:08 UTC | Major incident: Volumes content inaccessible outside of sandbox (this change) | major |

All E2B changes: [timeline](https://rewindex.com/company/e2b/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5646de7867d2e8 · Markdown: https://rewindex.com/change/i5646de7867d2e8.md · JSON: https://rewindex.com/api/v1/changes/i5646de7867d2e8 · Generated 2026-10-20T00:00:58.446Z