# Wix: Major incident: RESOLVED: Some Users Are Experiencing Issues With Multiple Services

**Summary:** Wix reported a major outage affecting some users of checkout, payments, shipping, storefront, store management, Wix Editor and Wix Studio. It started at 2026-10-01 05:17 UTC and was resolved at 2026-10-01 05:42 UTC, lasting 25 min; Wix reported normal performance across all services at 05:23 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-01 05:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/93c6cw2tkb39](https://stspg.io/93c6cw2tkb39)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/xp1rzvsfk3dt@03a6689c4e8f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Some Users Are Experiencing Issues With Multiple Services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 05:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 05:42 UTC
```

**6. Added: Affected components**

```diff
+ Checkout, Payments - Third-Party Payment Providers, Payments - Wix Payments, Shipping, Site Editing - Wix Editor, Site Editing - Wix Studio, Storefront, Store Management, Stores - Checkout, Stores - Shipping, Stores - Storefront, Stores - Store Management, Third-Party Payment Providers, Wix Editor, Wix Payments, Wix Studio
```

**7. Added: Update** (investigating) · 2026-10-01 05:17 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-10-01 05:17 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-10-01 05:23 UTC

```diff
+ Monitoring telemetry shows normal performance across all services. We are continuing to observe system metrics closely.
```

**10. Added: Update** (resolved) · 2026-10-01 05:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 05:17 UTC | Major incident: RESOLVED: Some Users Are Experiencing Issues With Multiple Services (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i55eb5d12f2fa81 · Markdown: https://rewindex.com/change/i55eb5d12f2fa81.md · JSON: https://rewindex.com/api/v1/changes/i55eb5d12f2fa81 · Generated 2026-10-18T02:28:30.127Z