# Ably: Major incident: Ably website, customer dashboard & Control API issues

**Summary:** Ably reported a major incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and documentation; realtime services were unaffected. It started and was marked resolved at 2025-10-09 14:10 UTC, with a computed duration of 0 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-09 14:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mlcmvkx2fgvb](https://stspg.io/mlcmvkx2fgvb)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/kxk6dkh5yc7w@21fe054da3c3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ably website, customer dashboard & Control API issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-09 14:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-09 14:10 UTC
```

**6. Added: Affected components**

```diff
+ Ably Website
```

**7. Added: Update** (resolved) · 2025-10-09 14:10 UTC

```diff
+ Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and documentation. Our realtime services are not affected by this issue at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-09 14:10 UTC | Major incident: Ably website, customer dashboard & Control API issues (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i54e1b8172576e9 · Markdown: https://rewindex.com/change/i54e1b8172576e9.md · JSON: https://rewindex.com/api/v1/changes/i54e1b8172576e9 · Generated 2026-10-18T03:32:19.858Z