# Flagsmith: Critical incident: Core API is not responding

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2022-07-10 17:53 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/bkv74kmyvftr](https://stspg.io/bkv74kmyvftr)
- [Company: Flagsmith](https://rewindex.com/company/flagsmith.md)
- Versions: before (none: first archived) → after incident\_version:734/37q2xz62bnhw@ad28acbdde9a
- Change 1 of 1 for this incident

Incident page (full timeline): [Core API is not responding](https://rewindex.com/company/flagsmith/incidents/37q2xz62bnhw.md)
## What changed

**1. Added: Title**

```diff
+ Core API is not responding
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-07-10 17:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-07-10 21:15 UTC
```

**6. Added: Affected components**

```diff
+ Admin API, API - Core API
```

**7. Added: Update** (investigating) · 2022-07-10 17:53 UTC

```diff
+ We are investing an outage on our Core API.
```

**8. Added: Update** (identified) · 2022-07-10 18:04 UTC

```diff
+ This looks to be an issue with AWS where our Core API is located. We are investigating.
```

**9. Added: Update** (identified) · 2022-07-10 18:24 UTC

```diff
+ AWS have confirmed an outage in their EU-West-2 data center. We are monitoring and waiting on AWS to provide updates.
```

**10. Added: Update** (identified) · 2022-07-10 19:51 UTC

```diff
+ AWS are restoring services. We hope to have the API back up shortly.
```

**11. Added: Update** (monitoring) · 2022-07-10 20:09 UTC

```diff
+ The DB has recovered. API latency is high as our ECS cluster scales out.
```

**12. Added: Update** (monitoring) · 2022-07-10 20:36 UTC

```diff
+ We are still seeing issues with the ECS cluster scaling out correctly, again down to the recent AWS eu-west-2 outage. We are monitoring.
```

**13. Added: Update** (resolved) · 2022-07-10 21:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-07-10 17:53 UTC | Critical incident: Core API is not responding (this change) | critical |

All Flagsmith changes: [timeline](https://rewindex.com/company/flagsmith/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i54caf44f3b89ca · Markdown: https://rewindex.com/change/i54caf44f3b89ca.md · JSON: https://rewindex.com/api/v1/changes/i54caf44f3b89ca · Generated 2026-10-20T00:00:46.308Z