# RubyGems.org: Major incident: Degraded service on RubyGems.org

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-24 11:29 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/k18qnbdm13t2](https://stspg.io/k18qnbdm13t2)
- [Company: RubyGems.org](https://rewindex.com/company/rubygems.md)
- Versions: before (none: first archived) → after incident\_version:701/mk6ngcwqg92p@e1b891416f65
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded service on RubyGems.org](https://rewindex.com/company/rubygems/incidents/mk6ngcwqg92p.md)
## What changed

**1. Added: Title**

```diff
+ Degraded service on RubyGems.org
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-24 11:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-24 12:06 UTC
```

**6. Added: Affected components**

```diff
+ Application
```

**7. Added: Update** (identified) · 2026-07-24 11:29 UTC

```diff
+ We're currently investigating problems across parts of RubyGems.org. Gem installs and pushes may be slow or failing, and the site itself may not load reliably.
```

**8. Added: Update** (monitoring) · 2026-07-24 11:57 UTC

```diff
+ We've traced the problem to one of our upstream providers and are watching closely as service recovers. Installs and pushes should be working again, though you may still see the occasional error while things settle.
```

**9. Added: Update** (resolved) · 2026-07-24 12:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-24 11:29 UTC | Major incident: Degraded service on RubyGems.org (this change) | major |

All RubyGems.org changes: [timeline](https://rewindex.com/company/rubygems/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i547b37c0189691 · Markdown: https://rewindex.com/change/i547b37c0189691.md · JSON: https://rewindex.com/api/v1/changes/i547b37c0189691 · Generated 2026-10-20T00:48:44.470Z