# Stitch: Major incident: Some extraction jobs not starting

**Summary:** Some Stitch extraction jobs failed to start at their scheduled time, affecting api.stitchdata.com and app.stitchdata.com. The vendor rated the incident major; it ran from 2022-04-28 14:41 UTC to 2022-04-28 22:12 UTC, lasting 7 h 31 min. A fix was implemented at 18:04 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-04-28 14:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w407h054rhlz](https://stspg.io/w407h054rhlz)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/phssnmrs1yf6@004daff98325
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some extraction jobs not starting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-04-28 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-04-28 22:12 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (investigating) · 2022-04-28 14:41 UTC

```diff
+ Some extraction jobs are failing to start at the scheduled time. We are investigating the issue.
```

**8. Added: Update** (identified) · 2022-04-28 15:26 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2022-04-28 18:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2022-04-28 22:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-04-28 14:41 UTC | Major incident: Some extraction jobs not starting (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i545389948e23b6 · Markdown: https://rewindex.com/change/i545389948e23b6.md · JSON: https://rewindex.com/api/v1/changes/i545389948e23b6 · Generated 2026-10-18T02:55:19.335Z