# Zendesk: Critical incident: Some customers are encountering CF error messages accessing Zendesk Support

> Critical incident: Some customers are encountering CF error messages accessing Zendesk Support. Detected 2026-10-29 by Rewindex: what changed on Zendesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i5427b3851d7749
Last updated: 2026-10-29T00:33:23Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-29 00:10 UTC · Detected: 2026-10-29 00:33 UTC
- [Source: https://status.zendesk.com/incidents/10502](https://status.zendesk.com/incidents/10502)
- [Company: Zendesk](https://rewindex.com/company/zendesk.md)
- Versions: before (none: first archived) → after incident\_version:332/10502@b43304ad406d
- Change 1 of 4 for this incident

Incident page (full timeline): [Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/company/zendesk/incidents/10502.md)
## What changed

**1. Added: Title**

```diff
+ Some customers are encountering CF error messages accessing Zendesk Support
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-29 00:10 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 00:10 UTC | Critical incident: Some customers are encountering CF error messages accessing Zendesk Support (this change) | critical |
| 2026-10-29 01:13 UTC | [Incident silently edited: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/r52a54248a4902d.md) |  |
| 2026-10-29 04:33 UTC | [Incident updated: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/r53b3883b5aeccf.md) |  |
| 2026-10-29 08:03 UTC | [Incident updated: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/ra2e4a3e0615a7b.md) |  |

Next: [change](https://rewindex.com/change/r52a54248a4902d.md) · All Zendesk changes: [timeline](https://rewindex.com/company/zendesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5427b3851d7749 · Markdown: https://rewindex.com/change/i5427b3851d7749.md · JSON: https://rewindex.com/api/v1/changes/i5427b3851d7749 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:57:53.194Z