# SurveyMonkey: Major incident: Excel/CSV Exports are failing

**Summary:** SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-18 00:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r61rs72v8q6x](https://stspg.io/r61rs72v8q6x)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/wv7l9r55y4nj@09d058abebcc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Excel/CSV Exports are failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 00:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 01:03 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (investigating) · 2026-08-18 00:42 UTC

```diff
+ All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
```

**8. Added: Update** (identified) · 2026-08-18 00:56 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-08-18 01:00 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-08-18 01:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 00:42 UTC | Major incident: Excel/CSV Exports are failing (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i540b7728066cc8 · Markdown: https://rewindex.com/change/i540b7728066cc8.md · JSON: https://rewindex.com/api/v1/changes/i540b7728066cc8 · Generated 2026-10-18T01:30:04.845Z