# Datadog: Critical incident: Web Application Not Loading

**Summary:** Datadog reported a critical web application outage from 2026-01-22 18:51 UTC to 2026-01-22 19:27 UTC, lasting 36 min; some users could encounter errors loading the application. Data processing and alerts were unaffected. A fix was implemented at 19:13 UTC, and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-22 18:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qzwqj368qbvk](https://stspg.io/qzwqj368qbvk)
- [Company: Datadog](https://rewindex.com/company/datadog.md)
- Versions: before (none: first archived) → after incident\_version:274/0vy6kj9tgmt6@20d06c3daa91
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web Application Not Loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 18:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-22 19:27 UTC
```

**6. Added: Affected components**

```diff
+ Agent Repository, APM, App Builder, Application Security Management, Application Vulnerability Management, Audit Trail, CI Visibility, Cloud Cost Management, Cloud Network Monitoring, Cloud Security Management, Cloud SIEM, Code Security, Continuous Profiler, Database Monitoring, Data Jobs Monitoring, Data Streams Monitoring, Incident Response, LLM Observability, Log Management, Metrics and Infra Monitoring, Mobile Application, Monitors, NDM, Observability Pipelines, Package Repositories, Profiling, RUM, Sensitive Data Scanner, Serverless, Synthetics, Universal Service Monitoring, Web Application
```

**7. Added: Update** (investigating) · 2026-01-22 18:51 UTC

```diff
+ We are investigating loading issues on our web application. As a result, some users might be getting errors when loading the web application. Please note that data processing and alerts are not affected by this incident.
```

**8. Added: Update** (investigating) · 2026-01-22 19:01 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-01-22 19:13 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-01-22 19:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 18:51 UTC | Critical incident: Web Application Not Loading (this change) | outage |

All Datadog changes: [timeline](https://rewindex.com/company/datadog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i53baa188c6cbe9 · Markdown: https://rewindex.com/change/i53baa188c6cbe9.md · JSON: https://rewindex.com/api/v1/changes/i53baa188c6cbe9 · Generated 2026-10-18T02:55:24.184Z