# Grammarly: Critical incident: The Grammarly Editor is not working as expected

**Summary:** Grammarly reported a critical interruption affecting Grammarly Editor, Snippets and Knowledge Share, with possible slowness, unresponsiveness, and difficulty connecting or using agents. It started on 2025-08-25 18:10 UTC and was resolved on 2025-08-25 18:44 UTC; the recorded duration was 33 min. Grammarly said it identified the root cause but did not disclose the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-25 18:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4hvvb489t60l](https://stspg.io/4hvvb489t60l)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/f40b15zgmcrf@f0801d4e410c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ The Grammarly Editor is not working as expected
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-25 18:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-25 18:44 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor, Snippets and Knowledge Share
```

**7. Added: Update** (identified) · 2025-08-25 18:10 UTC

```diff
+ We are experiencing a service interruption that may lead to slow performance or unresponsiveness in the Grammarly Editor. Some users may experience difficulties connecting to Grammarly or using its agents. Our team has identified the root cause of the problem and is actively working on a solution. We apologize for any inconvenience this may cause!
```

**8. Added: Update** (resolved) · 2025-08-25 18:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-25 18:10 UTC | Critical incident: The Grammarly Editor is not working as expected (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i53b6f2472400a2 · Markdown: https://rewindex.com/change/i53b6f2472400a2.md · JSON: https://rewindex.com/api/v1/changes/i53b6f2472400a2 · Generated 2026-10-18T02:54:09.950Z