# OVHcloud: Major incident: [GRA4][Databases] - CloudDB incident notification

> Major incident: [GRA4][Databases] - CloudDB incident notification. Detected 2026-11-13 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i53538fb9a602c1
Last updated: 2026-11-13T21:53:36Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-13 21:50 UTC · Detected: 2026-11-13 21:53 UTC
- [Source: https://web-cloud.status-ovhcloud.com/incidents/b655lhptl2qp](https://web-cloud.status-ovhcloud.com/incidents/b655lhptl2qp)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/b655lhptl2qp@ced435d79a13
- Change 1 of 2 for this incident

Incident page (full timeline): [\[GRA4\]\[Databases\] - CloudDB incident notification](https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp.md)
## What changed

**1. Added: Title**

```diff
+ [GRA4][Databases] - CloudDB incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-13 21:50 UTC
```

**5. Added: Affected components**

```diff
+ Databases || CloudDB GRA - eu012, Web Hosting || Databases GRA - eu012
```

**6. Added: Update** (investigating) · 2026-11-13 21:46 UTC

```diff
+ We are currently experiencing an incident affecting our Databases offering, which is causing temporary availability issues in the GRA4. Please find the details of this incident below : Start time : 13/11/2026 21:26 UTC Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 are unreachable. Customers Impact : Customers are temporarily unable to access their data located on sharedsql052.eu012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**7. Added: Update** (investigating) · 2026-11-13 21:50 UTC

```diff
+ We are continuing to investigate this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-13 21:50 UTC | Major incident: \[GRA4\]\[Databases\] - CloudDB incident notification (this change) | major |
| 2026-11-13 22:03 UTC | [Incident updated: \[GRA4\]\[Web Hosting\] - Databases incident notification](https://rewindex.com/change/r465f91e9e9b3a7.md) |  |

Next: [change](https://rewindex.com/change/r465f91e9e9b3a7.md) · All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [GRA4][Databases] - CloudDB incident notification on OVHcloud’s status page, changed 2026-11-13 21:50 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/i53538fb9a602c1
- Citation: OVHcloud, “Major incident: [GRA4][Databases] - CloudDB incident notification” (2026-11-13 21:50 UTC). Archived by Rewindex: https://rewindex.com/change/i53538fb9a602c1 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: GRA4Databases - CloudDB incident notification (2026-11-13)](https://rewindex.com/change/i53538fb9a602c1)`


---
Canonical: https://rewindex.com/change/i53538fb9a602c1 · Markdown: https://rewindex.com/change/i53538fb9a602c1.md · JSON: https://rewindex.com/api/v1/changes/i53538fb9a602c1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:28:12.769Z