# Grain: Critical incident: AWS outage causing video processing delays

**Summary:** Grain reported a critical Recording Processing incident: an Amazon outage delayed video processing from 2023-06-13 20:11 UTC to 2023-06-14 02:39 UTC, lasting 6 h 27 min. Grain reported that the Amazon outage appeared resolved and the video backlog was processing, then confirmed all systems were operating correctly. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-06-13 20:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nrfkw0f9cdkn](https://stspg.io/nrfkw0f9cdkn)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/cpdy8zn20jtx@8fbd3d42d73d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS outage causing video processing delays
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-13 20:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-14 02:39 UTC
```

**6. Added: Affected components**

```diff
+ Recording Processing
```

**7. Added: Update** (investigating) · 2023-06-13 20:11 UTC

```diff
+ Amazon is currently experiencing an outage causing Grain video processing to be delayed. The team is monitoring the outage for potential mitigations.
```

**8. Added: Update** (monitoring) · 2023-06-13 21:13 UTC

```diff
+ The Amazon outage appears to have been resolved and the video backlog is being processed. We are monitoring for any other issues related to the outage.
```

**9. Added: Update** (resolved) · 2023-06-14 02:39 UTC

```diff
+ All systems are operating correctly at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-13 20:11 UTC | Critical incident: AWS outage causing video processing delays (this change) | degradation |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i52893c3204fc83 · Markdown: https://rewindex.com/change/i52893c3204fc83.md · JSON: https://rewindex.com/api/v1/changes/i52893c3204fc83 · Generated 2026-10-18T02:55:00.617Z