# Cloudinary: Major incident: Elevated Error Rates for Requests Using g_auto

**Summary:** A major Cloudinary incident caused elevated errors for g\_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-12 10:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3csz3slq2d63](https://stspg.io/3csz3slq2d63)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/6lr0ybl44rwx@43bad26331d5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates for Requests Using g_auto
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-12 10:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-12 12:44 UTC
```

**6. Added: Affected components**

```diff
+ AP Datacenter - Media Transformation API - AP, Media Transformation API - AP
```

**7. Added: Update** (monitoring) · 2026-07-12 10:20 UTC

```diff
+ An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
```

**8. Added: Update** (resolved) · 2026-07-12 12:44 UTC

```diff
+ The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-12 10:20 UTC | Major incident: Elevated Error Rates for Requests Using g\_auto (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i51a6c66b377acb · Markdown: https://rewindex.com/change/i51a6c66b377acb.md · JSON: https://rewindex.com/api/v1/changes/i51a6c66b377acb · Generated 2026-10-18T00:39:24.788Z