# GitLab: Major incident: The gitlab-org group is experiencing 500 errors

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-10 16:02 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68c1a11ebd4a8f057756b396](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68c1a11ebd4a8f057756b396)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/68c1a11ebd4a8f057756b396@67929465ee15
- Change 1 of 1 for this incident

Incident page (full timeline): [The gitlab-org group is experiencing 500 errors](https://rewindex.com/company/gitlab/incidents/68c1a11ebd4a8f057756b396.md)
## What changed

**1. Added: Title**

```diff
+ The gitlab-org group is experiencing 500 errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-10 16:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-10 16:56 UTC
```

**6. Added: Affected components**

```diff
+ Canary, Git Operations, Website
```

**7. Added: Update** (investigating) · 2025-09-10 16:02 UTC

```diff
+ The gitlab-org group is experiencing 500s. This issue is not widespread. Customers interacting with any gitlab-org repos might be affected. More information about the incident: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20510
```

**8. Added: Update** (investigating) · 2025-09-10 16:30 UTC

```diff
+ We are continuing to investigate the root cause of the issue. Customers whose pipelines interact with artifacts hosted in gitlab-org may see 500 errors. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20510.
```

**9. Added: Update** (resolved) · 2025-09-10 16:56 UTC

```diff
+ After a brief monitoring period we've confirmed that Gitaly is once again available. Clones and operations involving gitlab-org projects are now operational, so we're considering the incident resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-10 16:02 UTC | Major incident: The gitlab-org group is experiencing 500 errors (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5177d7f37fd811 · Markdown: https://rewindex.com/change/i5177d7f37fd811.md · JSON: https://rewindex.com/api/v1/changes/i5177d7f37fd811 · Generated 2026-10-18T12:19:32.292Z