# Vanta: Major incident: Jira Integration Unlinking

**Summary:** Vanta reported a major incident causing customers’ Jira integrations to unlink, starting 2025-10-02 14:39 UTC and resolved 2025-10-07 13:52 UTC, lasting 4 days 23 h. Vanta identified the issue and confirmed resolution but did not disclose a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-02 14:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9ygjtb4hb9fj](https://stspg.io/9ygjtb4hb9fj)
- [Company: Vanta](https://rewindex.com/company/vanta.md)
- Versions: before (none: first archived) → after incident\_version:322/lnw3vlv7y5zq@1107e74bfea5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Jira Integration Unlinking
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-02 14:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-07 13:52 UTC
```

**6. Added: Affected components**

```diff
+ 3rd Party Integrations, Third-Party Integrations
```

**7. Added: Update** (investigating) · 2025-10-02 14:39 UTC

```diff
+ Customers are experiencing issues with their Jira integration health causing it to unlink. We are investigating the root cause.
```

**8. Added: Update** (identified) · 2025-10-03 19:06 UTC

```diff
+ We've identified the issue and our Engineering team is working to resolve
```

**9. Added: Update** (resolved) · 2025-10-07 13:52 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-02 14:39 UTC | Major incident: Jira Integration Unlinking (this change) | outage |

All Vanta changes: [timeline](https://rewindex.com/company/vanta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i51445c8f92248b · Markdown: https://rewindex.com/change/i51445c8f92248b.md · JSON: https://rewindex.com/api/v1/changes/i51445c8f92248b · Generated 2026-10-18T03:55:45.278Z