# Dremio: Major incident: Engine scale up failing in Dremio Cloud (EU)

**Summary:** Dremio reported a major incident preventing Azure engines using PrivateLink connectivity to Dremio Cloud (EU) from scaling up. It started at 2024-10-24 08:44 UTC and was resolved at 2024-10-24 09:36 UTC, lasting 51 min. Dremio mitigated the issue and confirmed successful engine scale-ups in customer environments. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-24 08:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/km2xptszyny4](https://stspg.io/km2xptszyny4)
- [Company: Dremio](https://rewindex.com/company/dremio.md)
- Versions: before (none: first archived) → after incident\_version:144/k1xbl65f18s0@200f7c74d7f4
- Change 1 of 1 for this incident

Incident page (full timeline): [Engine scale up failing in Dremio Cloud (EU)](https://rewindex.com/company/dremio/incidents/k1xbl65f18s0.md)
## What changed

**1. Added: Title**

```diff
+ Engine scale up failing in Dremio Cloud (EU)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-24 08:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-24 09:36 UTC
```

**6. Added: Affected components**

```diff
+ Dremio Cloud - Europe
```

**7. Added: Update** (investigating) · 2024-10-24 08:44 UTC

```diff
+ We are currently investigating reports of engine scaling failures in Dremio Cloud (EU). We will provide another update within 30 minutes.
```

**8. Added: Update** (identified) · 2024-10-24 09:02 UTC

```diff
+ We have identified an issue impacting customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU). We are currently working on mitigating the issue. We will provide another update within 45 minutes.
```

**9. Added: Update** (monitoring) · 2024-10-24 09:24 UTC

```diff
+ We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We are actively monitoring the recovery of engines in customer environments and are seeing successful scale ups. We apologize for any inconvenience caused.
```

**10. Added: Update** (resolved) · 2024-10-24 09:36 UTC

```diff
+ We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We have now seen successful scale up of engines in customer environments. We apologize for any inconvenience caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-24 08:44 UTC | Major incident: Engine scale up failing in Dremio Cloud (EU) (this change) | outage |

All Dremio changes: [timeline](https://rewindex.com/company/dremio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5102ba596b1b57 · Markdown: https://rewindex.com/change/i5102ba596b1b57.md · JSON: https://rewindex.com/api/v1/changes/i5102ba596b1b57 · Generated 2026-10-19T03:01:11.743Z