# Dropbox Sign: Major incident: We are currently experiencing performance problems with Forms

**Summary:** Dropbox Sign reported major performance problems affecting form sending and form filling through Dropbox Forms, starting at 2024-10-14 18:26 UTC. The incident was resolved at 2024-10-14 18:38 UTC after 12 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-10-14 18:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n95kx535tpgs](https://stspg.io/n95kx535tpgs)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)
- Versions: before (none: first archived) → after incident\_version:219/bkwtkmrs7ypr@ca818a6af1e7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are currently experiencing performance problems with Forms
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-14 18:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-14 18:38 UTC
```

**6. Added: Affected components**

```diff
+ Core - Form sending through Dropbox Forms, Web - Form filling through Dropbox Forms
```

**7. Added: Update** (investigating) · 2024-10-14 18:26 UTC

```diff
+ We are currently experiencing performance problems with Forms. We are working to resolve the issue as quickly as possible. We appreciate your patience.
```

**8. Added: Update** (resolved) · 2024-10-14 18:38 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-14 18:26 UTC | Major incident: We are currently experiencing performance problems with Forms (this change) | degradation |

All Dropbox Sign changes: [timeline](https://rewindex.com/company/dropbox-sign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i50fb38741e7207 · Markdown: https://rewindex.com/change/i50fb38741e7207.md · JSON: https://rewindex.com/api/v1/changes/i50fb38741e7207 · Generated 2026-10-18T03:33:46.521Z